Refund Policy

Return and Refund Policy of Moretti Fashion

At Moretti Fashion, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds for sale items
Items purchased during the sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return costs
Customers are responsible for the shipping costs of returns. Moretti Fashion does not reimburse return costs and is not liable for any expenses incurred during the return process. Please refer to our terms and conditions for full details.

Deadline for return notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.

Exchanging sale items
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you choose the correct size before making a purchase.

100% guarantee on defective items
We provide a full guarantee on all defective items. If a product shows manufacturing faults, it may be returned for a full refund or exchange, depending on your preference.

Return process
To initiate a return, please send an email to service@morettifashion.co.uk. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to guarantee proper handling of your request.

Conclusion
Moretti Fashion is committed to ensuring customer satisfaction. By respecting our Return & Refund Policy, we guarantee that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at service@morettifashion.co.uk.